Case studies

We’ve collected testimonials from people who are using the standard in real-world situations. If you have a testimonial you’d like us to publish, email it to chair@iplfederation.org. Many people ask for real-world examples that show how plain language works. We’re publishing some plain language case studies from around the world. These outline how various organizations have successfully used the ISO standard as part of a plain language project.

• Australia: Australia Taxation Office — useful tips for using their new website
• Australia: Primary aldosteronism explained
• Canada: Guidance on alcohol and health

 If you have a case study you’d like us to publish, follow the case study guide below and then email it to chair@iplfederation.org.

Case study guide

Our detailed case study guide gives you a straightforward, step-by-step approach to start your plain language initiative: Creating case studies: a step-by-step guide

Supporting documents

Supporting documents are not published by ISO but they can help you implement the ISO plain language standard. They provide additional information on how to interpret the standard and how to apply it.

We have 2 supporting documents:

1. For those in the healthcare sector, we’ve published a guide on how to implement the ISO plain language standard. It’s called Clear communication for better health.

2. The Pattern Library will help implement a new part of the standard dealing with document design. That part is currently being developed by the ISO plain language team.